# Ex 1. Define your user goal

### What is your user's goals before, during and after using your product or service?

Take **3 minutes** to write down a list of your user's goals i.e.

* Before – "I would like to book in for an 'Understanding my child's mental health' workshop"
* During – "I would like to get some actionable advice for having better conversations with my son"
* After – "I want to have meaningful conversations with my son that help improve his wellbeing"